RETENTIONOne of your company’s biggest risks comes from customer cancellations. You rely on paying customers to keep needing and using the services and products your company provides. When they call to cancel, you lose money and also must find a way to bring new clients aboard to make up for this financial loss. If customer retention is not one of your strong points, you should make the wise investment to partner with us. By directing customers who want to cancel to us, you can stabilize your profits and retain vital business that will help your company survive into the future.
Identifying Customer Dissatisfaction and Disinterest
When you direct your canceling customers to us, we can find out why these individuals think they no longer want or need to do business with your company. If it is a matter of pricing, we can help you come up with a new price line that will be more appealing to your customers. If they are not happy with your products or services, we can likewise suggest ways for you to improve whatever it is you have to sell to your clients. If your customers are finding no use for your products or services or believe that they are outdated, we can also suggest methods to update your inventory.
Another reason that people give for wanting to cancel their accounts is the distrust they feel toward that particular company. They have to feel that they can trust you and your business if you want to keep them as paying customers. If they have had bad customer service experiences or have been misled about pricing, services, warranties, and other key factors, your customers are going to use these reasons to cancel their accounts with you. When you direct them to us, we can help you reestablish that trust and prove to them that they can trust you and your company for years to come.
Building an Online Social Presence
Customers are apt to cancel on you if they feel that you are not interested in them. They want to know that you are a real person and actually care about your customers. One way that you can engage your customers is by building an online presence. If you are new to Facebook, Twitter, and other social arenas, we can guide you in setting up accounts and show you how to update them in a way that is interesting and useful for your customers.
Customers who want to cancel their accounts can be persuaded to stay if you know the ins and outs of customer retention. Rather than lose paying clients, you can direct them to us and allow us to help you keep paying customers with your company.